February 17, 2017

Missouri Insurance Department Recommends Title Agencies “Verify and Call Back” Before Sending Payments

Jefferson City, Mo. - The Missouri Department of Insurance recently concluded several investigations related to fraudulent email schemes during title insurance transactions.  In each instance, an email was received changing the original instructions for disbursement of funds previously provided by a consumer.  The scheme makes it appear that the email is from a bank, realtor or party to the closing transaction.  The email instructs funds to be directed to a different bank account or stops payment on an escrow check delivered at closing and direct funds be wired to another bank account or to a party not related to the transaction.   

To prevent these schemes, the department suggests that title insurers, title agencies and title agents educate their staff about fraudulent email schemes and to implement procedures to “verify and call back” to the consumer, ensuring the instructions are correct. 

Recognizing red flags is critical in preventing these crimes.

  • Email address has been altered
  • Initial wire instructions are changed at any point during the transaction by any party to the transaction
  • Bank account name is not a party to the transaction
  • Instructions for “immediate action” or language suggesting “urgency” or “anger”

Reporting the fraud immediately is important.  Contact the title insurer, title agency or title agent that handled the closing or disbursement of the escrow funds so they can report the fraudulent scheme to the appropriate lending institution’s Fraud Department and contact your bank or lending institution’s Fraud Department to report the incident.  You can also contact:

About the Missouri Department of Insurance, Financial Institutions & Professional Registration

The Missouri Department of Insurance, Financial Institutions and Professional Registration (DIFP) is responsible for consumer protection through the regulation of financial industries and professionals. The department's seven divisions work to enforce state regulations both efficiently and effectively while encouraging a competitive environment for industries and professions to ensure consumers have access to quality products.

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